December 2023 the Welsh Ombudsman published Complaints Standards data for 2023/24

During 2023/24 the Wales Ombudsman received 7,287 new cases – of which only 2,395 became duly made complaints. The data shows that just under 10,000 complaints were received by Welsh Health Boards and Trusts in the first half of 23/24; this is the equivalent of about 6 complaints for every 1,000 residents of Wales*. These complaint volumes…

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Day-long ambulance wait in Labour-run Wales will 36 additional Senedd politicians cut waiting times?

Commenting on the news that a 91-year-old woman was left on the floor “like a piece of rubbish” during a nearly 24-hour ambulance wait, Russell George MS, Welsh Conservative Shadow Health Minister said: “After 91 years, Mrs Jones should not have suffered this humiliation and indignity. What happened to her is completely disgraceful, yet sadly…

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Welsh Labour’s cladding crisis continues

Responding to the Labour Government’s continuing delays in revealing details of cladding remediation data and fire safety works. Janet Finch-Saunders MS, Shadow Minister for Housing, said: “People who go to sleep frightened that they will be woken up by a fire alarm rather than an alarm clock will not accept Labour’s lack of urgency on…

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