HMRC’s 2024 review of its HMRC app: 2 million new users, 100 million sessions and £652
million in Self Assessment payments
Download and access the HMRC app 24/7 to get personal tax information, National
Insurance, and Child Benefit.
2024 has been the most successful year for the HMRC app to date, with 2 million more people able
to easily check their tax codes, view annual tax summaries and make or receive secure payments –
all with just a few taps.
Since its launch in December 2017, more than 7 million people have downloaded the app, and
successfully logged in to access their tax information.
Many people are choosing the HMRC app to ‘get on it’ with their money and tax as they start their
day with 09:00 to 09:59 the most popular time for customer logins. Over the past 12 months, the
increased use of the HMRC app has resulted in:
more than 100 million app sessions
more than 2 million new users this year
£652 million received in Self Assessment payments
77% increase in app downloads in 16-25 age group
consistently in top spot in the app finance charts
HMRC is encouraging anyone not already using the free and secure HMRC app to download it from
the App Store or Google Play today. People can access their personal tax information whenever or
wherever they need it and even save their National Insurance number to their digital wallet.
Myrtle Lloyd, HMRC’s Director General for Customer Services, said:
“The HMRC app is a great tool to access your National Insurance number, claim Child Benefit or pay
your Self Assessment tax bill on the go. There are lots of services available through the app which
can save you a phone call and get you an answer quickly and easily. So why not join the 2 million
new users who have downloaded the app this year?”
For the attention of News Desks No. of pages: 3
Date: 18 December 2024 Ref: NAT 33 24
In November, HMRC launched a promotional campaign for the app to encourage 18-34 year olds to
download the app. Watch the video on YouTube ‘You’re on it’.
The Treasury Select Committee recently heard from First Permanent Secretary and CEO of HMRC,
Jim Harra about the recent app promotion:
“We’re running a campaign for 18-34 year olds as they’re an important audience for us, but they’re
often students getting Christmas jobs. We see a real spike in calls from this demographic ringing us
to ask for their National Insurance number at this time of year, something which is readily available
on the app, so we want to encourage them to use the app for this.”
Notes
You can use the HMRC app to:
o check your tax code, National Insurance number, and income and employment history from
the past five years
o view and manage Child Benefit, Tax Credits, and your State Pension forecast
o access tax details, including your Unique Taxpayer Reference and income information
o use tools like the tax calculator to estimate take-home pay, and check for National Insurance
contribution gaps
o make payments for Self Assessment, Simple Assessment, and even set payment reminders
access your Help to Save account and claim refunds if you have overpaid tax
o track forms and correspondence with HMRC
o update personal information like your name and address
o save your National Insurance number to a digital wallet and opt for electronic communications
from HMRC
o use HMRC’s digital assistant for guidance and support
How to register and setup HMRC online services or set up an account use the app
Download the app and read the customer reviews from the App Store (4.8 out of 5) and Google
Play (4.7 out of 5)
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