December 2023 the Welsh Ombudsman published Complaints Standards data for 2023/24

During 2023/24 the Wales Ombudsman received 7,287 new cases – of which only 2,395 became duly made complaints. The data shows that just under 10,000 complaints were received by Welsh Health Boards and Trusts in the first half of 23/24; this is the equivalent of about 6 complaints for every 1,000 residents of Wales*. These complaint volumes…

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