Scams warning for 12 million Self Assessment
customers
Self Assessment customers are urged to be on the lookout for scam texts, emails and phone
calls from fraudsters.
This warning comes as HM Revenue and Customs (HMRC) received more than 130,000
reports about tax scams in the 12 months to September 2023, of which 58,000 were offering
fake tax rebates.
With around 12 million people expected to submit a Self Assessment tax return for the 2022
to 2023 tax year before the 31 January 2024 deadline, fraudsters will prey on customers by
impersonating HMRC.
The scams take different approaches. Some offer a rebate; others tell customers that they
need to update their tax details or threaten immediate arrest for tax evasion.
Myrtle Lloyd, HMRC’s Director General for Customer Services, said:
“HMRC is reminding customers to be wary of approaches by fraudsters in the run up to the
Self Assessment deadline. Criminals are great pretenders who try and dupe people by
sending emails, phone calls and texts which mimic government messages to make them
appear authentic.
“Unexpected contacts like these should set alarm bells ringing, so take your time and check
HMRC scams advice on GOV.UK.”
Customers can report any suspicious communications to HMRC:
forward suspicious texts claiming to be from HMRC to 60599
forward emails to phishing@hmrc.gov.uk
report tax scam phone calls to HMRC on GOV.UK
HMRC works to protect the public from scammers. In the 12 months to September 2023,
HMRC has responded to 60,000 reports of phone scams alone and got 25,000 malicious
web pages taken down.
Customers do not need to wait until 31 January before filing their tax return, they can submit
it before then but do not have to pay until the deadline, unless they choose to. Filing earlier
allows them to find out what they owe sooner or if they are owed money, get their refund.
Help and support is available on GOV.UK to help customers complete their return, there is
no need to call us. HMRC has a wide range of online resources to help customers file a tax
return including a series of video tutorials on YouTube and help and support guidance on
GOV.UK alongside HMRC digital assistant, HMRC app, community forums and the help and
support email service.
- If customers think they no longer need to complete a Self Assessment tax return for the
2022 to 2023 tax year, they should tell HMRC before the deadline on 31 January 2024 to
avoid any penalties. HMRC has produced 2 YouTube videos explaining how customers can
go online and stop Self Assessment if they are self-employed or are not self-employed. - The deadlines for tax returns for 2022 to 2023 tax year are 31 October 2023 for paper
returns and 31 January 2024 for online returns. The quickest and simplest way to file a tax
return is online. Customers who chose to file by paper can find out how to request a paper
return via GOV.UK. We no longer automatically issue paper returns unless there’s a reason
a customer can’t file online.
