Notice pursuant to s.24(3) of the above Act. The Public Services Ombudsman for Wales has investigated a complaint and found maladministration/service failure by the Welsh Ambulance Services University NHS Trust (The Trust) and has sent a report on the results of their investigation to The Trust. The complaint related to: A copy of the report…
THE WELSH Ambulance Service has launched an improved SMS text service which will give patients greater interaction with their transport bookings when using the Non-Emergency Patient Transport Service (NEPTS). The SMS service is currently taken up by about a third of patients across Wales with this figure expected to grow as the service is fully…
Supermarket staff and their customers have raised an incredible £40,000 for theWales Air Ambulance Charity in tribute to the team reaching 50,000 missions earlierthis year.Twenty-five Tesco Extra and twenty-three Express stores have taken part in afundraiser which spanned from Milford Haven, up to Aberystwyth across toCaerphilly.Regional store managers Nicola McGuiness and Vanessa Martin worked with…
Daniel Grist, 41, had just collected his children from school before collapsing in the family kitchen in the late afternoon. Experiencing very few symptoms, the father-of-two went into cardiac arrest in front of his wife Danielle, who called 999. A Welsh Ambulance Service call handler guided her through cardiopulmonary resuscitation (CPR) before ambulance crews arrived….
The Welsh Ambulance Service is preparing to host its bi-monthly Board meeting. The public can join on Zoom to hear senior leaders discuss a packed agenda, including the development of the Integrated Medium Term Plan 2025-2028, prior to its approval in March 2025. A short film will be shown about the Volunteer Car Service oncology patient…
THE Welsh Ambulance Service is taking new steps to reduce its diesel emissions. The Trust has procured fan heaters for its fleet of emergency ambulances to keep patients and staff warm as they wait outside hospital emergency departments. Ambulance engines normally have to remain switched on to keep essential equipment running and for warmth, but…
The Wales Air Ambulance Charity is celebrating the first anniversary of itspartnership with Gama Aviation. Gama Aviation took control of the UK’s biggest airambulance operation and fleet of helicopters in December 2023.Gama Aviation was announced as the successful bidder for the seven-year contractfollowing an extensive 18-month procurement process, which included input fromboth aviation and medical…
International Volunteer Day is the annual celebration of the contribution that millions of people across the globe make through volunteering. More than 600 volunteers give up their time to support the ambulance service in Wales, including Community First Responders, Volunteer Car Service Drivers and Community Welfare Responders. Among them is Chris Curtis, 53, of Newport,…
June is one of the Wales Air Ambulance’s favourite times of the year as it gives the charity an uniqueopportunity to thank its incredible volunteers.Volunteers’ Week, takes places from Monday 3 June to Sunday 9 June, and is a perfect opportunityfor the Wales Air Ambulance volunteers and staff to get together.The Wales Air Ambulance operates 24/7…
THE Welsh Ambulance Service is moving closer to using drones to fly defibrillators to patients. The Trust has partnered with the University of Warwick and industry partners SkyBound to explore whether drone-delivered defibrillators could make a difference to someone in cardiac arrest. When someone has a cardiac arrest, they either stop breathing entirely or take…
