Data shows that during the same bank holiday period last year, the Trust saw an increase of 13% in calls to NHS 111 Wales when compared to the previous week. Jonathan Edwards, Assistant Director of Operations at the Welsh Ambulance Service, said: “Bank holiday weekends are always a very busy time for us, placing increased pressure on…
In March 2025, Stephen Booth suffered a sudden cardiac arrest while visiting Carmarthen Job Centre Plus. A cardiac arrest happens without warning. The person collapses, becomes unresponsive and is not breathing normally. It is a life-threatening‑ emergency that requires immediate action: checking for danger, calling 999, starting CPR and using a defibrillator if one is…
New replacement ambulances and response vehicles will soon be on the road thanks to a £23.1m investment by the Welsh Government. The funding will pay for 160 vehicles for the Welsh Ambulance Services University NHS Trust – 50 new emergency ambulances, 40 single responder vehicles, 67 Non-Emergency Patient Transport Vehicles, and three specialist Hazardous Area…
The Welsh Ambulance Service has revealed some of the non-emergency calls made to 999 in the past year. Among them was someone with a sore throat, someone with a wobbly tooth and someone with ointment in their eye. One person called 999 because they had accidentally swallowed mouthwash, while another called with a fishing hook…
The new resource has specialist search capabilities including thermal imaging and can be deployed in rain and winds of up to 20 miles an hour. Working alongside South Wales Police and colleagues from South Wales Fire and Rescue service, the drone was used at the scene of a road traffic collision by the Trust’s…
A Vale of Glamorgan man who had a cardiac arrest while walking his dogs has been reunited with the passerby who helped to save his life. Alan Hale, 75, was walking his two Shih-Tzus in Sully on a Saturday morning in December when he collapsed without warning. Passerby Rachel Green, who was driving to a nearby…
The Welsh Ambulance Service is urging people to take extra care ahead of heavy snowfall and strong winds expected from Storm Goretti. The Met Office, which has described the storm as a ‘multi-hazard event’, has issued a number of Amber and Yellow warnings for snow in Wales and across large swathes of the UK. The…
Further changes to the way 999 calls to the Welsh Ambulance Service are managed will come into force from Tuesday 2 December. These changes will enable the ambulance service to quickly identify and respond to people with a range of serious, time-sensitive conditions like suspected stroke and heart attacks, which need to be prioritised. New…
A dedicated Welsh Ambulance Service team is helping frequent callers to find the right support. A frequent caller is someone who makes repeat calls to 999, often due to complex health or social care needs, but who inadvertently adds a strain on the emergency services. Typically, they are disengaged from conventional services, like their GP,…
The Welsh Ambulance Service Charity has been awarded a £142,000 grant to help improve survival rates for out-of-hospital cardiac arrests. The Welsh Ambulance Service Charity is one of 14 NHS charities in the UK to receive funding from NHS Charities Together, through its £1.94m Community Resilience Grants Fund, in partnership with Omaze. Working with 14…
