The Welsh Ambulance Service is asking the public to give sufficient notice when cancelling bookings to its extremely busy Non-Emergency Patient Transport Service. The Non-Emergency Patient Transport Service (NEPTS) handles tens of thousands of journeys to hospitals each month, taking patients for treatments such as oncology and dialysis. The service transports people from across Wales…
The Welsh Ambulance Service is working in collaboration with the 203 (Welsh) Multi-Role Medical Regiment in training new Cymru High Acuity Response Unit recruits. CHARU staff are paramedics with enhanced skills who respond to the most urgent 999 calls, including cardiac arrests, road traffic collisions and major trauma incidents. The relationship between the Welsh Ambulance…
Following a period of sustained and significant demand, the Welsh Ambulance Service declared a critical incident at 12:00 on Friday, 26 June. At the time the incident was declared, there were a significant number of outstanding 999 calls awaiting an ambulance response, including patients with serious and life-threatening conditions. The declaration follows one of the…
The Welsh Ambulance Service is preparing to host an extraordinary Trust Board meeting later this month. The public can join via Microsoft Teams on 25 June 2026 to hear Board members receive and approve the Trust’s Annual Report and Accounts for 2025-2026. Colin Dennis, Chair of the Welsh Ambulance Service, said: Our Board meetings play…
The Welsh Ambulance Service is celebrating the work of its volunteers as part of national Volunteers’ Week. Volunteers’ Week (01-07 June) is an annual celebration of the contribution millions of people make across the UK through volunteering. Lee Brooks, the Trust’s Executive Director of Operations, said: “Volunteers are a vital part of the Welsh Ambulance…
Data shows that during the same bank holiday period last year, the Trust saw an increase of 13% in calls to NHS 111 Wales when compared to the previous week. Jonathan Edwards, Assistant Director of Operations at the Welsh Ambulance Service, said: “Bank holiday weekends are always a very busy time for us, placing increased pressure on…
In March 2025, Stephen Booth suffered a sudden cardiac arrest while visiting Carmarthen Job Centre Plus. A cardiac arrest happens without warning. The person collapses, becomes unresponsive and is not breathing normally. It is a life-threatening‑ emergency that requires immediate action: checking for danger, calling 999, starting CPR and using a defibrillator if one is…
New replacement ambulances and response vehicles will soon be on the road thanks to a £23.1m investment by the Welsh Government. The funding will pay for 160 vehicles for the Welsh Ambulance Services University NHS Trust – 50 new emergency ambulances, 40 single responder vehicles, 67 Non-Emergency Patient Transport Vehicles, and three specialist Hazardous Area…
The Welsh Ambulance Service has revealed some of the non-emergency calls made to 999 in the past year. Among them was someone with a sore throat, someone with a wobbly tooth and someone with ointment in their eye. One person called 999 because they had accidentally swallowed mouthwash, while another called with a fishing hook…
The new resource has specialist search capabilities including thermal imaging and can be deployed in rain and winds of up to 20 miles an hour. Working alongside South Wales Police and colleagues from South Wales Fire and Rescue service, the drone was used at the scene of a road traffic collision by the Trust’s…
