A message from Wales & West Utilities – working to keep Wales’ energy safe and secure

During the Welsh Government’s ‘fire break’ lockdown, which is in place across the country, we want to reassure our customers that our engineers are continuing to work hard to keep the gas flowing and people safe and warm at home.

Whilst the restrictions are in force across Wales, we remain focussed on delivering a safe and reliable supply of gas to homes and businesses. The gas emergency service will continue to operate as usual, so if you smell gas, call us on 0800 111 999 straight away. We’ll be there to help any time of day or night.

If one of our engineers needs to enter your home, they will take further precautions, including:

  • Washing their hands with soap and water or using hand sanitiser before entering customers’ homes
  • While in customer’s homes, they’ll wear face coverings and eye protection, and may ask anyone else in the house to stand in another room while they work
  • Socially distancing while working in the street, and I would urge local people who may be passing to keep 2m away from work sites


Amid all this uncertainty, I’d like to reassure people across Wales that the UK gas network is one of the most reliable in the world, and as we approach winter, you can rely on us to keep you safe and warm at home.

Rob Long

Chief Operating Officer, Wales & West Utilities

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