complaint and found maladministration/ service failure by Cwm Taf University Health Board

PUBLIC SERVICES OMBUDSMAN (WALES) ACT 2005

The Public Services Ombudsman for Wales has investigated a complaint and found maladministration/ service failure by Cwm Taf University Health Board and has sent a report on the results of his investigation to the Health Board. The complaint related to complaint handling.

A copy of the report will be available on the Cwm Taf University Health Board’s website http://cwmtaf.wales/ and for inspection by the public without charge during normal office hours at Ynysmeurig House, Navigation Parc, Abercynon, CF45 4SN, for a period of 3 weeks from 1 August 2017 and anyone who wishes may take a copy of this report or make extracts therefrom. Photocopies of the report or parts thereof will be provided on payment of ten pence per sheet.

Date: 24 July 2017

Allison Williams, Chief Executive