HMRC launches the Welsh version of the ‘Tax Confident’ website designed to fill tax
knowledge gaps. It covers tax essentials from setting up a business to retirement.
Improving customer experience is key to HMRC’s Transformation Roadmap and supports the
government’s Plan for Growth.
HM Revenue and Customs (HMRC) has launched a new ‘Tax Confident’ website in Welsh and is
encouraging people to use it to help fill their tax knowledge gaps.
It is designed around real-life situations, helping people to find information that is relevant to their
circumstances such as ‘tax in retirement’, ‘small businesses’ and ‘working life’. The website also
features ‘tax basics’, to help people understand the essentials and includes information about the
free HMRC app and extra support team in the ‘getting more support’ section.
With simple explanations, videos, and examples, Tax Confident makes it easier for people to
understand tax. It also has links to GOV.UK guidance for when people are ready for more detail.
As well as the basics, current resources are aimed at pensioners, and people establishing new small
businesses, who sometimes feel unsure about tax and are more likely to look for help.
Myrtle Lloyd, HMRC Chief Customer Officer and Customer Services Director General, said:
“We know that tax can feel confusing at times, especially when you are not sure where to start.
HMRC’s Tax Confident website is here to help people get to grips with the basics, covering
everything from the tax essentials for new businesses to the need-to-knows for retirement.
“Tax Confident is designed to help you feel informed, capable and in control when it comes to
managing your tax.”
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