Mrs A complained that the Health Board delayed in providing her son, Mr B, with appropriate and timely mental health and autism spectrum disorder (“ASD”) assessments. She also complained about the Health Board’s failure to provide her with a robust response to her complaints. In 2015, a Crisis Team assessed Mr B’s psychiatric and psychological…
A “fear and blame” culture within Welsh public sector bodies must be tackled if lessons are to be learnt from complaints, an Ombudsman report has found Ending Groundhog Day: Lessons from Poor Complaint Handling, highlights cases from across devolved public services in Wales where investigations by public bodies have been inadequate and failed the service…
A GP has secured his initial target of £5,000 to fund initial advice on a potential legal challenge to rules preventing GP practices from charging patients for all but a narrowly prescribed range of services. The claimant, Dr Matthew Davies, is a 6-session GP partner in a rural practice. He is also…
