The Public Services Ombudsman for Wales has launched a public consultation on its draft Strategic Plan for 2026–2029, which it says sets out an “ambitious but realistic” programme of work. The programme is built around four strategic aims, which are: The draft plan has been developed following internal discussions and “detailed consideration of the key…
Notice pursuant to s.24(3) of the above Act. The Public Services Ombudsman for Wales has investigated a complaint and found maladministration/service failure by the Welsh Ambulance Services University NHS Trust (The Trust) and has sent a report on the results of their investigation to The Trust. The complaint related to: A copy of the report…
Council services often have a direct impact on people’s lives and elected councillors play a vital role in making sure decisions are well taken and that public money is spent effectively. We believe that the information we share about complaints and the reports we produce should be used by local authority Overview and Scrutiny Committees…
Responding to the news that the head of investigations at the Welsh Ombudsman’s office has been suspended following a series of social media postings, Sam Rowlands MS, Shadow Local Government Minister, said: “The hateful comments from someone with such seniority in the Ombudsman office were shocking and it was deeply concerning that such a prejudicial…
During 2023/24 the Wales Ombudsman received 7,287 new cases – of which only 2,395 became duly made complaints. The data shows that just under 10,000 complaints were received by Welsh Health Boards and Trusts in the first half of 23/24; this is the equivalent of about 6 complaints for every 1,000 residents of Wales*. These complaint volumes…
