Commenting on a report by the Public Services Ombudsman for Wales calling for urgent cultural change to end the cycle of poor complaint handling in our Welsh NHS, Welsh Conservative Shadow Health Minister, Russell George MS said: “A lack of openness, timeliness, candour and a pattern of complaint handling failures that in some cases are…
Our report calls for urgent cultural change to end the cycle of poor complaint handling in the Welsh NHS. ‘Groundhog Day 2: An Opportunity for Cultural Change in Complaint Handling?’ focuses on ongoing issues with how Welsh Health Boards handle complaints. It builds upon “Ending Groundhog Day: Lessons from Poor Complaint Handling”, published by our…
Another serious vehicle accident occurred on Sunday the 11 June on the A4095 Newtown Mountain Ash, this notorious road junction since being constructed has seen many road accidents last Sunday a number of vehicles were involved. Rhondda Cynon Taf Council commissioned Capita to develop a programme for scheme development part of their remit was Highways…
